Cream of the Crop 20/Cream of the Crop 20 (Terry Blount) (1996).iso/games/sbuck102.zip/SBUCKSTS.TXT

Text File | 1996-04-04 | 44KB | 1,255 lines

Space Bucks
Troubleshooting Guide
for PC's using Windows 3.1 or Windows 95
revised 2/22/96

Sierra Technical Support provides this documentation as a reference to Sierra
customers using Sierra software products.  Sierra Technical Support makes
reasonable efforts to ensure that the information contained in this
documentation is accurate.  However, Sierra makes no warranty, either express
or implied, as to the accuracy, effectiveness, or completeness of the
information contained in this documentation.

SIERRA ON-LINE, INC. DOES NOT WARRANTY OR PROMISE THAT
THE INFORMATION HEREIN WILL WORK WITH ANY OR ALL
COMPUTER SYSTEMS.  SIERRA DOES NOT ASSUME ANY LIABILITY,
EITHER INCIDENTAL OR CONSEQUENTIAL, FOR THE USE OF THE
INFORMATION HEREIN, INCLUDING ANY AND ALL DAMAGE TO OR
LOST USE OF COMPUTER HARDWARE OR SOFTWARE PRODUCTS,
LOSS OF WARRANTIES, OR LOST DATA BY THE CUSTOMER OR ANY
THIRD PARTY.  NO ORAL OR WRITTEN INFORMATION OR ADVICE
GIVEN BY SIERRA, ITS EMPLOYEES, DISTRIBUTORS, DEALER OR
AGENTS SHALL CHANGE THE RESTRICTION OF LIABILITY OR
CREATE ANY NEW WARRANTIES.  IN NO CASE SHALL SIERRA'S
LIABILITY EXCEED THE PURCHASE PRICE OF THE SIERRA
SOFTWARE PRODUCT.


TABLE OF CONTENTS

SECTION 1 - HARDWARE REQUIREMENTS
SECTION 2 - INSTALLATION PROCEDURES
SECTION 3 - COMMON INSTALLATION PROBLEMS
SECTION 4 - COMMON GAME PROBLEMS
SECTION 5 - TROUBLESHOOTING GENERAL PROTECTION FAULTS
SECTION 6 - SOUND CARD CONFIGURATION AND SOUND ISSUES
SECTION 7 - WINDOWS 95 BOOT DISK INSTRUCTIONS
SECTION 8 - WINDOWS 3.1 BOOT DISK INSTRUCTIONS
SECTION 9 - IF YOU STILL HAVE PROBLEMS

SECTION 1 - HARDWARE REQUIREMENTS

REQUIRED
486
8 MB RAM
Double speed CD ROM drive
Windows 3.1 or higher
640 by 480, 256 color display, 300 pixels/second
RECOMMENDED FOR BEST PERFORMANCE
Pentium
Quad speed  CD ROM Drive


SECTION 2 - INSTALLATION PROCEDURES

WINDOWS 95
Insert the CD into your CD ROM drive. Windows should prompt you
with a message: "Space Bucks has not been installed yet. Would you
like to install it now?" Select Yes.

You can also install the program by clicking on Start, then Run..., then
typing in D:\SETUP.EXE and clicking OK. (If your CD ROM drive is a
letter other than D, substitute the appropriate drive letter.).

Once you are in the Installation program, select Test Hardware to see if
your computer and its present configuration will be sufficient to play the
game. If your system passes the Hardware Test, click on the Main Menu
button, then click on Install.

WINDOWS 3.1
Insert the CD into your CD ROM drive. From the Program Manager
menu bar, select File, then Run. In the Command Line Box, type in
D:\SETUP.EXE and click on OK or press Enter. If your CD-ROM drive
is a drive other than D, substitute the appropriate drive letter.


SECTION 3 - COMMON INSTALLATION PROBLEMS

PROBLEM: When installing the game, you receive the message "Error
reading drive D". Message will vary depending on what drive you are
installing from.
SOLUTION: There are several factors that can cause a "read" error of this
type. The most common is a dirty or scratched CD. You should check the
CD to make sure that there are no smudges, fingerprints, scratches or
cracks on it.  If you see any smudges on the CD, clean it off with a soft
cloth and try it again. If the disk is scratched, it will need to be replaced.

If cleaning the CD doesn't help, the problem may lie with the CD ROM
drivers. You should make sure that you are using a recent version of
MSCDEX in your AUTOEXEC.BAT. If you're using DOS 6.0 or higher,
use version 2.23 of MSCDEX in your C:\DOS directory. If you're using
Windows 95, use version 2.95 of MSCDEX in the
C:\WINDOWS\SYSTEM directory. You should also check with the CD
ROM drive manufacturer to make sure that you have the latest version of
their CD drivers. Outdated or incompatible CD drivers can cause this type
of problem.

If you need to replace your CD, replacement is FREE for the first 90 days
of product ownership. After 90 days there is a $10.00 handling fee per
program. Mail us the CD, a copy of your sales receipt dated within 90
days or the $10.00 handling fee, and a note detailing your computer
hardware and the problem that is occurring. Please include your full
name, mailing address, and daytime telephone number so we can contact
you if necessary. We will then send you a replacement CD. The address
is: Sierra On-Line Customer Service, PO Box 485, Coarsegold CA
93614-0485.

PROBLEM: Your computer fails the display test; you receive an error
message stating, "Your current display driver is not supported by this
game," or a message that you need a 256 color video driver.
SOLUTION: Sierra's Windows games require that Windows is running in
256 color mode. Running Windows in less or more colors will cause this
error message. The following steps will help you change your Windows
video resolution to 256 colors:

Changing Video Resolution for Windows 3.1
Double-click on Windows Setup in the Main program group. If the
Display line reads "64,000", "32 million", "VGA" or "16 color", you will
need to change to a driver that supports 256 colors. ("VGA" is a default
Windows video driver that only supports 16 colors and will not work with
Sierra's Windows games.) To change video drivers, select Options, then
Change System Settings. Open the Display box to see the list of video
drivers that are currently available. You should check your video card
documentation for information on what 256 color driver to select.

Be careful when changing video drivers! If you choose one that is not
designed for your particular video card, Windows will not display
properly. If this occurs, change to your Windows directory, type: SETUP,
and choose the "VGA" driver again. You should contact your video card
manufacturer for the correct driver.

Changing Video Resolution for Windows 95
Click on the Start button, select Settings, then Control Panel. Double-click
the Display icon. You will see four tabs: Background, Screen Saver,
Appearance, and Settings. Click on Settings. In the box under Color
Palette, it should say 256 Color. If it does not, click on the down arrow
next to the window to view a list of choices, and select the one that says
256 Color. Restart Windows when prompted to do so. If you have any
trouble running Windows 95 in 256 color mode, please contact your video
card manufacturer for assistance.

PROBLEM: Your computer fails the Sound Card test.
SOLUTION: Your sound card may be incorrectly configured for DAC
(Audio) or your sound card drivers may not be properly installed or
configured. Make sure your speakers are turned on and run the Windows
mixer program for your sound card so you can increase its volume levels
for MIDI (music) and DAC (Audio). In Windows 3.1, make sure you
have these drivers listed in the Drivers section of your Control Panel:
Timer, MCI  Midi Sequencer, MCI Sound, MCI Midi Sequencer, and
MCI CD Audio. In addition to these drivers you should have several
drivers specific to your sound card. Check your sound card documentation
for the exact names of these drivers.

In Windows 95, check the Audio and MIDI settings in the Multimedia
section of Control Panel.  The Audio setting defines what driver will
be used to produce digitized sound (DAC). Speech and sound effects
in a game are usually DAC sounds. The MIDI setting indicates what
driver is being used for music playback. The following examples are
for the SoundBlaster 16:

AUDIO: SB16 Wave Out
MIDI: MIDI for Internal OPL2/OPL3 FM Synthesis

The names of the Audio and MIDI drivers will vary, depending on
your sound card. However, they should be similar to these
SoundBlaster 16 drivers. For complete information (including driver
names and installation instructions) on Windows 95 drivers for your
sound card, contact your sound card manufacturer.

PROBLEM: Your computer fails the Memory test; you get a message
indicating you do not have enough memory to run Space Bucks.